Photo by jypsygen, Flickr[/caption]Brittain Virtual Sales Force is seeking sales-minded Reservation Sales Agents who has the ability to sell reservations. As a at home reservation sales agent, you will be selling reservations over the phone while taking inbound and outbound calls. You will also sell reservations via online chats and email in a positive and professional manner. You should be courteous, self-motivated and detail oriented. It is required that you have some knowledge of IQ Ware and NAVIS Narrowcast applications, but it’s not required. Sales incentives will compliment wages earned.
What does this job entail?
As a Reservation Sales Agent, you are responsible for maintaining a positive and professional role as you help prospective guests over the phone and through email correspondence. You must have full knowledge of resort accommodations, amenities, location and nearby attractions in order to provide accurate prearrangements and expectations of guests. You must learn technical skills to communicate efficiently with the guest, and complete reservations as well as assist in maintaining call quality to the Brittain Resort Management standard.
Your functions as a Reservation Sales Agent
- Must be genuinely friendly and professional while taking phone calls.
- Have the proper equipment to receive phone calls.
- Must have proficient computer skills
- Must know basic math skills
- Able to report all technical issues to a Supervisor on duty
- Report all guest issues as the occur (Supervisor)
- Must retain full knowledge of resort accommodations, policies and practices
- Must possess (but not required) some knowledge of the Myrtle Beach Area, attractions and local events or know how to acquire information
- Must be able to employ available informational tools
Other Necessary Requirements
- Be able to maintain a clean and organized work environment
- Report any unsafe work condition to a Supervisor
- Excellent time management
- Ability to work with multiple software systems
- Must be able to accept constructive criticism
- Must be able to do other assigned work by Supervisor
- Must be people-oriented and maintain a friendly, outgoing and professional demeanor
- Have excellent communication & organizational skills
- Be able to meet monthly goals and have superior sales skills
- Have prior customer service experience (not required)
- Possess a working knowledge of computers and telephone systems
- Be able to perform calmly, competently and quickly in emergency situations
Education and Formal Training
- High school diploma or equivalent preferred
If you are interested apply here: Sales Agent Online Application
Note: If you are interested in their at home Golf Director position click here!
